Support
Write to us and we answer by email, usually within one business day. Before you do, the documentation covers setup, keys, tunnels and RDP.
Licence and billing
Licence keys, invoices and refunds are handled in the account portal. Our refund terms are on the refunds page.
Reporting a bug from inside the app
Noden has a built-in reporter: Settings → General → Send Feedback. It sends only your message plus the Noden and macOS version, with a random ID. Connection names, hostnames, usernames, passwords, keys and file paths never leave your Mac.
Common questions before you write to us
Noden will not connect and the error mentions the host key
This means the server presented a different key than the one your Mac remembers. If you rebuilt or migrated that server this is expected: remove the stale entry with ssh-keygen -R hostname in a terminal and connect again. If you did not change the server, stop and verify with whoever runs it before accepting.
My key works in Terminal but not in Noden
Noden uses the keys in ~/.ssh (Ed25519 and ECDSA). If your key lives elsewhere, or the server expects a key type you converted from another tool, point the connection at the key file directly in the connection editor. Passphrases are stored in the macOS Keychain after the first successful connect.
The serial adapter does not appear in the list
The device list refreshes while the connection editor is open, so you can plug the adapter in after opening the form. If it still does not appear, the adapter needs its vendor driver installed — most USB-to-serial chips do. Baud presets for Cisco, FortiGate, Sophos, MikroTik, Aruba and Ubiquiti are in the dropdown.
I paid but Noden still shows the free limits
Open Settings ▸ Licence and sign in with the address you used at checkout. App Store subscriptions restore from the same menu. If the plan still does not appear, send us the order reference and we will look it up.
How do I move my connections and vault to a new Mac?
Use the encrypted backup: it exports connections, and the vault exports separately as a password-protected file. Both restore on the new Mac. Secrets never travel in plain text, and nothing is uploaded to us.
Where do I report a bug or ask for a feature?
Either the in-app Help ▸ Send Feedback described below, or the GitHub repository if you prefer a public issue you can track.